info@cocainshop.com, +14153719788
Bringing medicine to you

Refund Policy

On the basis of our customer’s goodwill, we have created a policy that does not only provides you an on-time delivery but also takes responsibility to pay the refund for any mistakes that may occur at the time of delivery.

BEFORE RETURNING ANY PRODUCT OR ASK A REFUND FROM US FOR WHATEVER REASON, IT IS IMPORTANT THAT YOU CONTACT US BY E-MAIL TO INFORM US OF YOUR INTENTION AND THE REASONS FOR DOING SO.

We guarantee the delivery of your order.
In case your package arrives in a faulty or damaged condition, we will replace your order. Please contact us for further details.

In cases where loss, damage, or delay is due to an incorrect delivery address being given to us, a refund cannot be offered. You will have to pay an additional shipping fee to help our delivery agents deliver your package to the correct address.

If you are not completely satisfied with our products, simply return the empty vial or package after using and explain why you are not satisfied. You will receive a full refund including all payments and commissions through the same payment method you used when placing your order within 12 business days.

Please, you must ensure that your mailbox is safe enough to prevent the package from being lost or stolen.
For direct home deliveries, our delivery agent will have your package delivered at your home address.

Our refund Policy

We always try to provide you a proper delivery with our courier partners. If in any case, you do not accurately get your delivery, you may claim for refund by contacting us via email and live chat.

Here are some conditions under which you may file and receive a refund:

Cancellation

If in case of any reason, you want to cancel your order, you may do it within 3 hours of payment before the order is sent to the shipping department.

No reception

If you do not receive your order within 5 days of payment processing, you can ask for a refund. But in the following cases, we don’t issue refunds.

Damaged products

You can request a refund if you get a damaged delivery of your product. We will surely take and immediate action on that to replace your order.

A refund or return  request may be rejected for one or more of the following reasons: 

  1. In case you change your address without notifying us.
  2. In case of a wrong address given by you.
  3. If the receiver is unavailable to receive the package.